Privacy Policy

Introduction

GetBidClean ("we," "us," or "our") operates https://getbidclean.com and provides a subscription-based SaaS platform for generating janitorial bid proposals. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using our Service, you consent to the data practices described in this policy.

Applicable Jurisdictions: This policy complies with GDPR (UK/EU), CCPA (USA), and Australian Privacy Act 1988.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

• Full name
• Email address
• Password (encrypted)
• Company name (optional)
• Business address (optional)

Billing Information (processed by Paddle.com):

• Credit card details (we never see or store these)
• Billing address
• Tax ID (if provided)

Business Data:

• Client information entered into bid forms
• Building specifications and measurements
• Pricing calculations
• Saved bid proposals
• PDF documents generated

1.2 Information Collected Automatically

Usage Data:

• Pages visited and features used
• Time spent on pages
• Click patterns and navigation paths
• Date and time of access

Device Information:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)

Cookies and Tracking: See our Cookie Policy for details.

2. How We Use Your Information

2.1 Service Provision

• Create and manage your account
• Authenticate your identity
• Process subscription payments
• Generate bid proposals and PDFs
• Store your business data
• Provide customer support

2.2 Service Improvement

• Analyze usage patterns to improve features
• Fix bugs and technical issues
• Develop new features
• Optimize performance

2.3 Legal and Security

• Prevent fraud and abuse
• Enforce Terms of Service
• Comply with legal obligations
• Protect our rights and property

3. How We Share Your Information

3.1 Service Providers

We share data with trusted third parties who help us operate:

3.2 Legal Requirements

We may disclose your information if required by law:

• Court orders or subpoenas
• Legal processes
• Government investigations
• Protection of our rights

4. Data Security

4.1 Security Measures

We implement industry-standard security practices:

• Encryption in Transit: TLS/SSL (HTTPS)
• Encryption at Rest: Database encryption
• Password Security: Bcrypt hashing
• Access Controls: Role-based permissions
• Regular Backups: Daily encrypted backups

5. Your Privacy Rights

5.1 Rights for All Users

• Access: View your personal data
• Correction: Update inaccurate information
• Deletion: Delete your account and data
• Export: Download your data
• Opt-out: Unsubscribe from marketing emails

5.2 GDPR Rights (UK/EU Users)

Under GDPR, you have additional rights:

• Right to Access: Request a copy of all data we hold about you
• Right to Erasure: "Right to be Forgotten"
• Right to Data Portability: Receive your data in machine-readable format (JSON)
• Right to Object: Object to direct marketing (always honored)
• Right to Withdraw Consent: For marketing or non-essential processing

5.3 CCPA Rights (California Users)

Under CCPA, you have:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do NOT sell your personal information
• Right to Non-Discrimination: No penalty for exercising CCPA rights

5.4 Australian Privacy Rights

Under the Australian Privacy Act 1988:

• Access Right: Request access to your personal information
• Correction Right: Request correction of inaccurate information
• Complaint Right: Lodge complaints with OAIC

5.5 Cookies

We only use essential cookies that are strictly necessary for the Service to function (such as authentication cookies to keep you logged in). We do not set any analytics, advertising, or tracking cookies, so no cookie consent banner is required.

If you have questions about our use of cookies, contact us at support@getbidclean.com. See our Cookie Policy for details.

6. How to Exercise Your Rights

To exercise any privacy rights, email us at support@getbidclean.com with subject "Privacy Request"

Include:

• Your full name
• Account email address
• Specific request (access, deletion, correction, etc.)
• Proof of identity

Response Time: 30 days for standard requests, 60 days for complex requests.

6.1 Australian Privacy Rights

If you are a resident of Australia, you have rights under the Privacy Act 1988. This includes the right to request access to the personal information we hold about you and to ask for corrections. To exercise these rights, please contact us at support@getbidclean.com.

7. International Data Transfers

Your data is stored on servers located in the USA (via Supabase/AWS). If you are in the UK, EU, or Australia, your data is transferred internationally with appropriate safeguards.

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children.

If you are a parent and believe your child has provided us with personal information, contact us immediately at support@getbidclean.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will notify you via email and in-app notification.

Continued use after changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us